Frequently Asked Questions

Not at all! I bring everything needed to complete your house reset.

I use professional-grade equipment, including a high-suction vacuum, and follow a strict, colour-coded cloth system to prevent any cross-contamination, ensuring the highest standards of hygiene and safety in your home.

Absolutely! As a proud cat and dog owner myself, I know how important furry family members are. I am completely comfortable working around pets.

Just let me know if they have any specific routines or if you prefer them to be kept in a particular room while I work.

Once I confirm availability, I will arrange a brief, in-person consultation to view your home. Afterwards, I will send you a custom, flat-rate quote for your consideration.

This flat-rate model means you are paying for a beautifully reset home and an exceptional result, with absolutely no clock-watching and a firm price agreed before any work begins.

I carry comprehensive Public Liability Insurance, so you are covered for complete peace of mind.

Yes. I hold a Basic DBS check, and I am happy to show you the certificate at your consultation.

Life happens and I understand that. My full cancellation terms are set out in my terms and conditions, including the notice periods that apply.

That is completely up to you!

I am highly flexible and comfortable working whether you are in the house or out for the day. We will agree on the best approach for your lifestyle at the consultation.

I look after homes across Clitheroe and the Ribble Valley. If you are just outside that, do get in touch anyway, as I sometimes extend my route.

It is a short, friendly visit so I can see your home and understand what you need. There is no charge and no obligation.

I do not give a price on the day, instead I send you a written, fixed-fee proposal afterwards so you can consider it in your own time.

Once you're happy and you have accepted your quote, payment is made upfront through a secure Stripe payment link, set to the cleaning frequency you chose at your consultation.

I treat every home with real care, but accidents can happen.

I am fully insured, and I would ask you to let me know within 7 days so I can put it right. Full details are in my terms and conditions.

My work is built around regular, recurring cleans, but do ask.

There is a one-off option on my enquiry form and I will let you know if I can fit you in.

To keep every visit focused on a consistent reset, some tasks sit outside my regular cleans. My resets do not cover:

• Commercial cleaning (I look after domestic homes only)
• Internal oven cleaning
• Inside-fridge cleaning
• Changing bed linen
• Windows
• Carpet cleaning
• Any work at height

If you need something that is not on this list, just ask and I will let you know honestly whether I can help.

I focus on the result, not the clock.

Because I work to a strict standard rather than a time limit, I will stay however long it takes to ensure your home is beautifully and completely reset.